Privacy Policy
Privacy Policy
At PetMeds India, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website (www.petmedsindia.com).
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Business & Legal Transparency
• Registered Business Name: PetMeds India
• Registered Office Address: A-74 Gandhi Vihar, Kareem Nagar Vistar, Kho Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
• GSTIN: 08AJXPU4366R1ZP
• Drug License No.: DRUG/2024-25/122060-61
2. Information We Collect
We may collect the following types of information:
a) Personal Information
• Full Name
• Mobile Number / WhatsApp Number
• Email Address
• Shipping and Billing Address
• Veterinary prescriptions uploaded for prescription medications
b) Order & Transaction Information
• Products purchased and order history
• Payment method selected (processed securely via third-party payment gateways)
c) Technical Information
• IP address
• Browser type and device details
• Website usage data (collected via secure cookies and analytics tools)
3. How We Use Your Information
We use your information for the following legitimate business purposes:
• To process, fulfill, and deliver your orders.
• To verify uploaded veterinary prescriptions where required.
• To provide customer support and respond to inquiries.
• To send order updates, tracking details, and notifications.
• To improve website functionality, performance, and user experience.
• To prevent fraud, ensure data security, and comply with legal requirements.
4. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal data:
• Secure servers and end-to-end encrypted connections (HTTPS / SSL certificate).
• Trusted, PCI-DSS compliant payment gateways.
• Restricted administrative access to personal and customer records.
We take all reasonable steps to ensure your data is safe from unauthorized access, misuse, alteration, or disclosure.
5. Payment Information Security
All online financial transactions are processed through verified and secure third-party payment gateways.
• We DO NOT store credit card details, debit card details, UPI PINs, or bank passwords on our servers.
• All payment providers follow standard banking and industry security protocols.
6. Cookies & Tracking Technologies
Our website uses cookies and related technologies to:
• Enhance browsing experience and user site navigation.
• Store item selections in your shopping cart.
• Analyze aggregate website traffic and performance metrics.
You can choose to disable or manage cookies through your browser settings.
7. Sharing of Information
We strictly DO NOT sell, rent, trade, or share your personal information with third parties for marketing purposes.
We share data only with necessary operational partners:
• Courier & Delivery Partners (strictly to deliver your order).
• Payment Gateways (strictly to process order payments).
• Legal or Government Authorities (if required by mandatory regulatory laws).
8. Third-Party Services
Our website may include links or integrations with third-party services. PetMeds India is not responsible for the privacy practices of external websites, and users are encouraged to review third-party policies independently.
9. User Rights
You have the right to:
• Access the personal information stored in your account.
• Request correction or updates to inaccurate data.
• Request deletion of your personal account data (subject to tax and order archive legal requirements).
To exercise these rights, please contact our support team.
10. Children’s Privacy
PetMeds India does not knowingly collect personal information from individuals under 18 years of age. All transactions must be conducted by an adult.
11. Updates to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the site signifies acceptance of changes.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or your data, you can reach us at:
• Phone / WhatsApp: +91 95096 09070
• Email: support@petmedsindia.com
• Website: https://www.petmedsindia.com
• Operating Hours: Monday to Sunday – 9:00 AM to 10:00 PM IST
• Physical Address: PetMeds India, A-74 Gandhi Vi
har, Kareem Nagar Vistar, Kho Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
