Terms and Conditions
Welcome to PetMeds India. By accessing or using our website (www.petmedsindia.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
PetMeds India is an online platform that provides pet medicines, supplements, and healthcare products intended strictly for animal use.
By using this website, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into a binding agreement
- You agree to use this website in accordance with all applicable laws
2. Use of Website
You agree not to:
- Use the website for any unlawful or fraudulent purposes
- Misuse or tamper with website functionality
- Copy, reproduce, or distribute any content without permission
- Attempt to gain unauthorized access to our systems
We reserve the right to restrict or terminate access if misuse is detected.
3. Product Information & Usage
- All products listed are intended for animal use only
- Product descriptions are provided for informational purposes
- We strongly recommend consulting a qualified veterinarian before use
- PetMeds India is not responsible for misuse, self-medication, or incorrect dosage
4. Pricing & Availability
- All prices listed are in INR (₹) and inclusive/exclusive of applicable taxes as mentioned
- Prices and availability of products are subject to change without prior notice
We reserve the right to cancel orders in case of incorrect pricing, stock issues, or technical errors
- Orders are confirmed only after successful placement
- PetMeds India reserves the right to cancel any order at its sole discretion
- Customers may cancel orders before dispatch
For detailed terms, please refer to our Cancellation Policy.
6. Payments
We offer multiple payment options including:
- Online payments (UPI, Debit/Credit Cards, Net Banking)
- Cash on Delivery (COD), where applicable
All online payments are processed through secure payment gateways. We do not store sensitive payment information.
7. Shipping & Delivery
- Orders are processed within 24–48 hours
- Delivery timelines may vary based on location
- Delays may occur due to unforeseen circumstances
For complete details, refer to our Shipping Policy.
8. Returns & Refunds
- Returns and refunds are accepted only under specific conditions (damaged, wrong, or expired products)
- Requests must be raised within the defined time period
Please refer to our Return and Refund Policy for complete details.
9. Limitation of Liability
PetMeds India shall not be held liable for:
- Any adverse effects resulting from product usage
- Delays in delivery due to logistics or external factors
- Indirect, incidental, or consequential damages
All products should be used responsibly and preferably under veterinary guidance.
10. Intellectual Property
All content on this website including:
- Text
- Images
- Logo
- Design
is the property of PetMeds India and is protected by applicable intellectual property laws.
Unauthorized use is strictly prohibited.
11. Privacy
Your use of our website is also governed by our Privacy Policy. We ensure that your personal information is handled securely and responsibly.
12. Third-Party Links
Our website may contain links to third-party websites. PetMeds India is not responsible for the content or practices of these external sites.
13. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website implies acceptance of updated terms.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of appropriate courts.
15. Contact Us
For any queries or concerns regarding these Terms:
📞 Phone / WhatsApp: 9509609070
🌐 Website: www.petmedsindia.com
