Return and Refund Policy
Return and Refund Policy
At PetMeds India, we strive to provide high-quality, genuine pet healthcare products and medicines. We understand that in certain situations, a return or refund may be required. This Return and Refund Policy outlines the exact conditions, timelines, and procedures for returning items and processing refunds.
1. Business & Legal Transparency
• Operating Entity: PetMeds India
• Registered Office Address: A-74 Gandhi Vihar, Kareem Nagar Vistar, Kho Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
• GSTIN: 08AJXPU4366R1ZP
• Drug License No.: DRUG/2024-25/122060-61
2. Eligibility for Return & Refund
Returns and refunds are applicable ONLY under the following conditions:
• Product received is damaged, broken, or leaking upon delivery.
• Incorrect item delivered (wrong product, size, or variant).
• Product is expired at the time of delivery.
Reporting Window: Customers must report any damaged, incorrect, or expired items within 48 hours of delivery.
3. Non-Refundable & Non-Returnable Situations
Refunds or returns will NOT be accepted under the following circumstances:
• The product seal is broken, opened, used, or consumed.
• Incorrect product ordered by the customer by mistake.
• Minor exterior box/packaging damage that does not affect the product inside.
• Customer change of mind after dispatch or delivery.
• Delivery delays caused by third-party courier services or external factors beyond our control.
• Prescription products dispensed correctly against a valid veterinary prescription.
4. Return & Refund Process
To request a return or refund:
1. Contact our support team within 48 hours of delivery via Phone/WhatsApp (+91 95096 09070) or Email (support@petmedsindia.com).
2. Provide your Order ID, invoice copy, and clear unboxing images/videos demonstrating the damage, defect, or wrong item received.
3. Our quality assurance team will inspect the submitted details within 24–48 hours.
4. If approved, we will arrange a reverse pickup (where available) or guide you on the return shipping process.
5. Return Item Requirements
For approved physical returns:
• The product must remain unused and unconsumed.
• The item must be returned in its original product packaging along with original tags, labels, seals, and invoice intact.
6. Order Cancellation & Refunds
• Cancellation Before Dispatch: If an order is cancelled prior to shipment, a 100% full refund will be initiated immediately.
• Cancellation After Dispatch: Orders cannot be cancelled once handed over to the courier partner.
7. Refund Timelines & Method
• Approved Refunds: Processed within 5–7 business days after approval or upon receiving the returned item at our facility.
• Prepaid Orders: The refund amount will be credited directly back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
• Cash on Delivery (COD) Orders: Refunds will be transferred directly to the customer's verified Bank Account or UPI ID after verification.
8. Important Disclaimer
PetMeds India sells genuine products intended strictly for animal healthcare. Refunds or replacements are not applicable for:
• Improper usage or incorrect dosage administered to pets.
• Lack of desired clinical results from a prescribed medication.
• Self-medication conducted without consulting a registered veterinarian.
9. Contact Us for Returns & Refunds
For any return, exchange, or refund queries:
• Phone / WhatsApp Support: +91 95096 09070
• Email Support: support@petmedsindia.com
• Website: https://www.petmedsindia.com
• Operating Hours: Monday to Sunday – 9:00 AM to 10:00 PM IST
• Address: PetMeds India, A-74 Gandhi Vihar, Kareem Nagar Vistar, Kh
o Nagoriyan, Near Jagatpura, Jaipur, Rajasthan 302031, India
